Shared inbox messaging
One number your whole team works from, with two-way SMS and a full conversation record.
- Two-way texting with contacts, customers, or families
- Assign and transfer conversations between team members
- Complete history attached to every contact
Mass notifications (add-on)
Send text and voice broadcasts to targeted groups — routine updates or urgent alerts.
- SMS and recorded/spoken voice broadcasts
- Audience targeting by group, list, or role
- Saved templates, plus an emergency flag with extra confirmation
- Delivery reporting and test sends before you go wide
Email announcements (add-on)
Non-urgent mass email for the messages that don't belong in a text.
- Templated sends with audience targeting
- Per-recipient personalization from your records
- Your organization's logo on outgoing email
- Unsubscribe handling and delivery reporting
Web chat (add-on)
An embeddable widget that turns website visitors into text conversations.
- One script tag on your site
- Custom greeting, accent color, and logo
- Choose which details visitors are asked for
- Replies land in the same staff inbox
Inbox operations
Rules that keep the shared inbox from turning into a pile of forgotten threads.
- Threads return to the shared inbox after a period of inactivity
- Automatic archiving of stale unanswered threads, with a configurable window
- Archived threads reopen automatically on a new inbound message
- Routing statistics so admins can see where messages land
Compliance and oversight
Consent, opt-outs, roles, and an audit trail built into normal use.
- Carrier keywords such as STOP honored automatically
- Opted-out contacts excluded from future sends
- Organization-wide message log with CSV export
- Roles and permissions control who can reach what
Integrations and voice
Connect the systems you already run, and modernize your phone service.
- SIS connectivity — PowerSchool and other systems (add-on)
- Roster and staff sync to keep contacts current
- Migrate from traditional phone lines to VoIP
- Security device alerting for monitored sites (add-on)